Política de reembolso

Effective Date: February 8, 2025

Last Updated: February 8, 2025

Thank you for shopping with StoneTech Solutions LLC. We are committed to providing high-quality specialized stone fabrication tools, blades, and supplies. If you are not completely satisfied with your purchase, we offer returns and refunds under the following terms:

1. Eligibility for Returns

We accept returns for unused products that meet the following conditions:

• The item must be in its original packaging and in good condition.
• The return request must be made within 14 days of delivery for a refund to the original payment method or within 30 days of delivery for store credit.
• Customized products are final sale and cannot be returned.

To initiate a return, you must obtain a Return Merchandise Authorization (RMA) by contacting us at service@stonetechsolutionsna.com . Returns without an RMA will not be accepted.

2. Refunds and Restocking Fees

• Returns requested within 14 days of delivery: Eligible for a refund to the original payment method, less any applicable restocking fee.
• Returns requested after 14 days but within 30 days of delivery: Eligible for store credit only, less any applicable restocking fee.
• A 5% restocking fee applies to all eligible returns and will be deducted from the refund or store credit amount.

3. Return Shipping Costs

• If the return is due to an error on our part, such as an incorrect or defective item, we will cover the return shipping costs.
• If the return is due to buyer preference, such as ordering the incorrect size or no longer needing the item, the customer is responsible for the return shipping costs.

Original shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product, if eligible, and place a new order. Approved warranty replacements are handled separately under Section 5.

5. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please follow these steps:

• Email service@stonetechsolutionsna.com within 5 days of delivery.
• Include a detailed explanation and clear photos of the product and packaging.
• We will review your claim and, if approved, provide instructions for a replacement or refund.
• Upon approval of a warranty claim, replacement items will be shipped at our expense via UPS Ground with insurance and a signature required upon delivery.

6. Non-Returnable Items

• Customized products
• Items returned without an RMA
• Items that show signs of use or damage caused by improper handling

7. Refund Processing Time

• Refunds are typically processed within 5–7 business days after the returned item is received and inspected.
• Refunds will be issued to the original payment method or as store credit, depending on the return’s eligibility.

8. Price Adjustments and International Orders

• We do not offer price adjustments on prior purchases.
• We do not accept international returns because we do not currently sell internationally.

Contact Us

For additional questions regarding our Return and Refund Policy, please contact us:

Email: service@stonetechsolutionsna.com

Business Name: StoneTech Solutions LLC